mlwb Terms and Conditions

Section 1 — Eligibility Requirements

To open an account and use services on mlwb, the following conditions must be met:

• The applicant must be 21 years of age or older.
• All information provided must be true, accurate and up to date.
• Each person may open only one account.
• A valid email address is required for account registration.
• It is the user's sole responsibility to comply with all applicable local laws and regulations.

Section 2 — Account Security

You are responsible for keeping your account credentials confidential. The following must be strictly followed:

• Never share your password with any third party.
• The account is for your personal use only — no one else may use it.
• Any unauthorized access must be reported to mlwb immediately.
• The user is solely responsible for all activities carried out through the account.
• If suspicious activity is detected, mlwb reserves the right to suspend or permanently close the account.

Section 3 — Account Closure and Suspension

mlwb reserves the right to suspend or close any account in the following circumstances, without prior notice:

• Violation of any provision of these Terms.
• Suspicion of fraud, deception or illegal activity.
• Evidence of operating multiple accounts.
• Providing false or misleading information.
• Attempting to abuse bonuses or manipulate the system.

Section 4 — Identity Verification (KYC)

To provide secure and transparent services, mlwb reserves the right to verify a user's identity when required:

• A copy of a national ID card or passport may be requested.
• A utility bill or bank statement may be required for address verification.
• Withdrawals may be temporarily suspended until verification is complete.
• Documents provided will be kept secure in accordance with the privacy policy.

Section 5 — Deposit Rules

• Deposits are only accepted via the payment method registered to the account.
• Deposits from third-party accounts are not permitted — the account holder and the payment method owner must be the same person.
• Once a deposit is successfully verified, it will be credited to the account as quickly as possible.
• If a deposit is delayed due to a technical issue, please contact the support team.

Section 6 — Withdrawal Rules

• Withdrawals will only be sent to the user's registered payment method.
• Withdrawals cannot be processed if active bonus wagering requirements have not been met.
• Withdrawals may be held if identity verification has not been completed.
• mlwb reserves the right to hold a withdrawal for investigation if fraud is suspected.
• You have the option to select one or more payment methods.

Section 7 — Welcome Bonus

New members can receive a 120% bonus on their first deposit up to ৳10,000. The wagering requirement for this bonus is 20 times the combined total of the deposit and the bonus.

• A minimum deposit of ৳300 is required to receive the bonus.
• Withdrawals from the bonus are not permitted until the wagering requirement is met.
• Each user is eligible to receive the welcome bonus once only.
• Attempting to claim the bonus across multiple accounts may result in all accounts being closed.
• If bonus abuse is found, the bonus will be cancelled and the withdrawal will be suspended.
• mlwb reserves the right to modify, suspend or cancel any bonus offer at any time.

Section 8 — VIP Cashback

mlwb's VIP program has three tiers. Weekly cashback is available at each tier:

• Bronze — up to 0.5% cashback per week.
• Silver — up to 1.0% cashback per week.
• Gold — up to 1.5% cashback per week.

Users can advance to higher VIP tiers through regular play and active participation.

Section 9 — Other Promotions

General terms applicable to time-limited and special promotional offers:

• Each promotion will have its own terms, which will be clearly stated on the offer page.
• Multiple bonus offers cannot be used together at the same time unless specifically permitted.
• If a dispute arises regarding any promotional offer, mlwb's decision will be considered final.
• For any questions about bonuses, contact 24/7 live chat support.

Section 10 — Fair Play

mlwb is firmly committed to fair play. On our platform:

• All games are operated by approved software providers.
• Results are determined using Random Number Generator (RNG) technology.
• No player is given an unfair advantage or disadvantaged in any way.
• Any complaint of irregularity is investigated and appropriate action is taken.

Section 11 — Prohibited Activities

The following activities are strictly prohibited and any violation will result in immediate action:

• Playing games using bots or automated software.
• Attempting to exploit system vulnerabilities or bugs.
• Colluding with other users to abuse bonuses.
• Using the platform for money laundering or illegal financial activity.
• Operating multiple accounts with false information.
• Attempting to interfere with the platform's servers or security systems.

Section 12 — Errors and Technical Issues

In the event of a technical error or system failure, mlwb reserves the right to cancel or correct affected transactions. If an abnormally large win is displayed due to an error, it will not be considered a valid win and mlwb is not obligated to pay that amount. If a transaction is left incomplete due to an internet disconnection, the support team will review the matter. In any situation arising from a technical issue, mlwb's decision will be final.

Section 13 — Collection of Personal Information

mlwb collects certain personal information from you in order to provide its services, including:

• Name, date of birth and contact details.
• Information related to your payment method.
• Platform usage history and transaction records.
• Documents submitted for identity verification.

This information is used solely for the purposes of providing services and ensuring security.

Section 14 — Data Security

mlwb is committed to protecting your information:

• All data is kept secure using SSL encryption technology.
• Your personal information is not sold to third parties.
• Information is not shared with any external organization except where required by law.
• Data may be shared with service delivery partners, but only as needed to provide the service.

For more details, please read our Privacy Policy.

Section 15 — Responsible Gaming

mlwb places the highest priority on responsible gaming. Our commitment:

• Users can set their own deposit limits.
• Self-Exclusion facility is available through the support team.
• If signs of gaming addiction appear, seeking professional help will be advised.
• For more information, visit our Responsible Gaming page.

Section 16 — Limitation of Liability

To the maximum extent permitted by applicable law, mlwb will not be liable for the following:

• Losses caused by internet outages or device failures.
• Errors by third-party software or payment providers.
• Issues arising from the user's own negligence or mistakes.
• Temporary service interruptions during unforeseen technical disruptions.

Section 17 — Dispute Resolution

If any dispute arises, users are requested to first contact the mlwb support team. Our team will try to resolve the matter as quickly as possible.

• Support Team: 24/7 via live chat or email.
• Time limit to raise a dispute: within 30 days of the relevant incident.
• Review period by mlwb: up to 14 business days.
• In all disputes, mlwb's final decision will be binding.

Section 18 — Applicable Law & Jurisdiction

The applicable law and regulations governing the interpretation and operation of these terms will be determined according to the jurisdiction in which mlwb is registered. Users are solely responsible for complying with the laws of their own country or region.

Regulations regarding online gaming in Bangladesh are subject to change. Users are advised to stay informed about their local legal position at their own responsibility.

Section 19 — Changes to Terms

mlwb reserves the right to change, add to, or cancel these terms at any time. In the case of significant changes, a notice will be published on the website. Continued use of the platform after changes will be considered as your acceptance of the revised terms. The date of the latest update will always be displayed on this page.

For any questions regarding the terms, contact us by email: [email protected] — our support team is ready to assist in Bengali 24/7.