mlwb Privacy Policy
mlwb places the highest priority on protecting your personal information. This privacy policy describes in detail what information we collect, how we use it, and how we keep it secure.
mlwb is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. Keeping the information you provide while using our services safe and secure is our primary responsibility. This policy has been created so that you can clearly understand what information we collect and why.
Types of Information Collected
We collect various types of information during registration and use of mlwb. A detailed description of that information is provided below:
Personally Identifiable Information
The information you provide at registration includes your full name, date of birth, email address, and residential address. This information is essential for verifying and managing your account.
Financial and Payment Information
To facilitate deposits and withdrawals, we collect your payment method details such as your bKash, Nagad, Rocket, or Upay account number. However, complete payment information is not stored on our servers — it is processed in encrypted form.
Gaming and Activity Information
Information about your platform usage history, bet amounts, win and loss records, preferred games, and session duration is collected. This information is used to ensure responsible gaming.
Technical and Device Information
Your IP address, browser type and version, operating system, device type, and site access time are collected automatically. This helps improve the security and performance of the platform.
How Information Is Collected
We collect information through several methods. Each method is explained below:
Directly Provided Information
You provide information directly when filling out the registration form, logging in, making deposit and withdrawal requests, contacting the support team, and participating in promotional offers.
Automatically Collected Information
As soon as you visit the site, information is automatically collected through cookies, web beacons, and log files. This includes browsing patterns and the time and frequency of page visits.
Information Received from Third Parties
Limited information may be received from approved third-party service providers for identity verification, fraud prevention, and payment processing.
Purpose of Using Information
mlwb uses your information only for specific and legitimate purposes. The main purposes for which we use your information are outlined below:
Account Management and Verification
- Creating, managing, and verifying your account
- Age verification (confirming 21+)
- Preventing identity fraud
- Ensuring account security
Processing Financial Transactions
- Processing deposits and withdrawals
- Applying bonuses and promotions
- Maintaining transaction history
- Preventing financial fraud
Customer Service and Support
- Resolving your inquiries and complaints
- Managing 24/7 live chat support
- Communication via email
- Using feedback to improve service quality
Platform Development and Analysis
- Improving site performance and user experience
- Identifying and resolving technical issues
- Analyzing usage patterns
- Planning new features
Data Storage and Security
mlwb uses industry-standard security measures to keep your personal information safe. Our security framework is described below:
SSL Encryption
All our data transmissions are protected by 256-bit SSL encryption. This means that all information sent between your browser and our servers is fully secure and unreadable by third parties.
Secure Server Infrastructure
Our servers are protected through industry-standard firewalls, intrusion detection systems, and regular security audits. Strict access controls are in place to prevent unauthorized access.
Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a limited period as required by legal obligations, dispute resolution, and enforcement of our policies.
Access Control
Only authorized personnel can access your information for specific purposes. Every access is logged and regularly reviewed. Our staff are bound by confidentiality agreements.
Sharing Information with Third Parties
mlwb does not sell or transfer your personal information to third parties as a matter of policy. However, sharing information may be necessary in the limited circumstances described below:
Payment Processors
Only the information necessary to complete a transaction is shared with payment gateways such as bKash, Nagad, Rocket, and Upay. These providers are governed by their own privacy policies.
Identity Verification Services
As part of the KYC (Know Your Customer) process, limited information may be shared with an approved service provider for identity verification.
Legal Authorities
We may be required to provide information to government and law enforcement authorities in cases of court orders, legal obligations, or investigations.
Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help ensure the functionality of the site.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, security tokens, and user preferences. Without these cookies the site may not function properly.
Analytical Cookies
We use analytical cookies to understand how the site is used. Information about which pages are visited most and where users encounter problems helps us improve the site.
Functional Cookies
These cookies are used to remember your preferred language, display settings, and other personalization settings. They make your experience more convenient.
Cookie Controls
You can delete or disable cookies at any time through your browser settings. Keep in mind, however, that disabling essential cookies may cause some features of the site to not work properly.
Your Rights
You have several important rights relating to your personal information. mlwb respects these rights and supports you in exercising them:
Right to Access Information
You can find out at any time what information we hold about you. By contacting support, we can provide you with a copy of the information we have stored.
Right to Correct Information
If the information we hold about you is incorrect or incomplete, you can request a correction. Information can be updated through account settings or through the support team.
Right to Delete Information
In certain circumstances you can request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.
Right to Object to Processing
In certain circumstances you can object to the processing of your information. There is also the option to opt out of marketing communications.
Right to Data Portability
You can request your provided information in a machine-readable format, which makes it easy to transfer to another service.
Right to Restrict Processing
In certain circumstances, such as when the accuracy of information is disputed, you can request that processing of your information be temporarily suspended.
Protection of Minors
mlwb is for persons aged 21 and over only. Our platform does not intentionally collect information from or provide services to minors (persons under 21) in any way.
We follow an age verification process at registration. If a user registers with false age information and this is later proven, the account will be cancelled and all associated information will be deleted.
If you become aware that a minor has created an account on mlwb, please notify us immediately at [email protected]. We will take prompt action.
For Adults Only
Policy Changes
mlwb reserves the right to update or change this privacy policy at any time. We will notify you of changes in the following ways:
Notice of Changes
If there are significant changes to the privacy policy, we will post a notice on the website and inform you at your registered email address. The date of the update will always be noted at the top of the page.
Consent and Effect
Continuing to use the site after an update means you agree to the new policy. If you do not agree with the new policy, you may request that your account be closed.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to get in touch with us. Our privacy team is ready to respond to all your inquiries.
Contact Methods
Related Policies
Please also read our other important policies: